Now that I’ve worked for Century for a while, I’ve become increasingly aware of the cleanliness of things – retail stores, restaurants, even my own home. I’ve read a lot of different posts about cleanliness from a lot of different places and about germs – the ones I’ve heard of and the ones I haven’t. It’s not that I haven’t notice the cleanliness of things before, but let’s just say that my sensitivity level has been heightened from where it once was.
A not so cleanliness experience
Recently, I visited a well-known local establishment for an evening out. I remembered thinking that once inside, it was rather dim and that I only had just enough light to find my way around after my eyes made the adjustment. Though the lighting wasn’t bright (I guess it was for setting the ambiance, at least I hope that was the reason) and the decor was dated, I really didn’t give much thought at the time about how clean or unclean I thought the establishment was until much later in the evening.
As our evening progressed my dinner guest and I began to take note of several things especially when it became the topic of discussion. OK, it’s not just me and we both felt like the place wasn’t as clean as it could be. You can hide a lot of dirt in dimly lit areas. A lot of dirt. We should have left then, before it was time to eat but we had prepaid for the meal and prayed that nothing we ate that night would harm us. There’s one thing I know, if you perceive the settings around you as not being clean, then its not a stretch to think that the kitchen where the food is prepared is not as clean as it should be either. I mean if you are slack in the front of the house, it follows at least to me that you may be slack in the back of the house. Surprisingly, the restroom wasn’t bad at all – I guess with the bright light…
Vinyl tablecloths covered every table and I wondered how many other people may have thought what we thought that the tablecloths didn’t seem to have that clean feel to them. The dark floors that didn’t show dirt didn’t help much either and the railings that separated the table sections felt sticky. Yeah, it just wasn’t clean. Ugh! Nasty! I thought, this place needs some serious cleaning – bright lighting so you can see what needed to be done, a proper cleaning with good tools to really get the job done. Clearly I thought that the establishment would do well by trashing the germ laden vinyl tablecloths and if the railing couldn’t be cleaned properly, remove it.
Word-of-mouth works for both the good and the bad. An establishment should want its customers to tell his or her friends and family that a place they went to for dinner is clean and kept well rather than about it being dirty and unpleasant. Getting positive word-of-mouth starts with a clean appearance. The good news is getting things clean is relatively an easy fix with the right tools and technique.
I’m certainly not an establishment snob, but if something has made a bad impression, it’s made a bad impression and I’ll leave a comment about it. Most likely I won’t ever go back. Too many other choices for dinner that I’ve frequented where I didn’t have this experience. Hopefully the feedback I gave will be taken to heart and some improvements will be made and most of all the place will be cleaned.